Privacy Policy

1. What we collect

• Account: your name, email address, a hashed password (never the password itself) or, if you sign in with Google, the name and email address Google shares with us, your preferred language, and, if you turn it on, the secret for two-step verification (stored encrypted). You may add a photo of yourself; it is optional, and only you, a provider you have booked and the people who run Booking Sarathi see it.
• Providers: business name, category, phone number, a separate number for chats if you give one, home ZIP code (used to work out your service area and local calendar), photographs you upload, your services with the lowest and highest price you set for each, availability, the amount you record as agreed when you confirm a booking, and your legal name and a mailing address (your business's, or your home when you have no business address) for our records and tax forms, which only Booking Sarathi sees: customers and your public page show only your city and the areas you serve. Your email is checked with a code before your application opens.
• Customers: the details you enter for a booking: the event, date, service address, your phone number (required when you send a request), and messages to the provider on the site. We also keep Booking Sarathi's estimate you agreed to, the list of items to prepare and, once the provider confirms, the amount agreed.
• Rashifal subscribers: your email address and the rashi you chose.
• Janma kundali and chino, where the site offers them: the birth date, time and place you enter are used to draw the chart on the page and are not kept. If you ask for a chino, we keep that birth date, time and place, the name you entered if any, the kind of chino you chose and Booking Sarathi's estimate for it, and the chino the provider prepares from them. Your postal address is given to the provider in your chat and is not stored on the site.
• The Bazaar, where the site offers it: a seller's items (photographs, descriptions, their own price for each and the commission they chose). When you ask a seller for an item we keep the order: the item, how many, pickup or delivery, what it comes to, your name as the seller sees it, and what came of it. Your address and how you settle the sale are between you and the seller in your chat and are not stored on the site. If you report an item, we keep your report.
• Asking for a ceremony: when the services list has nothing for you and you send us "Ask for this ceremony", we keep what you write: your name, the email address or phone number you give, your city and state, the ceremony, when you need it if you say so, your note, the words you had searched for and the language of the page. If you are signed in, the ask is kept with your account.
• Photographs: when you upload a photograph (of yourself, for your listing, or of an item), the details a phone or camera writes into the file, such as where and when it was taken and on which device, are taken out before the picture is stored. No picture is sent out with them, the ones uploaded before October 2026 included.
• Technical: the pages you request and your IP address in short-lived server logs, and the result of Cloudflare's bot check on forms. We use Google Analytics to count visits and see which pages are read; it may set its own cookies and receives your IP address and browser details, but never your name, email or booking details. We do not use advertising scripts, and we do not track you across other sites.

2. How we use it

• To run bookings: showing your booking to the provider you chose, working out Booking Sarathi's estimate for the day you chose, sending confirmations, reminders and the messages between you, delivering the notifications you turned on to your phone, and keeping a record of each booking's history.
• To keep accounts secure: sign-in links, password resets, two-step verification and rate limiting.
• To send the daily rashifal to people who have it switched on, and Booking Sarathi's updates (a change on the site, a festival greeting) to account holders who have not stopped them.
• To review providers before their listings go live and to handle complaints.
• To answer you when you ask for a ceremony: we look for a provider and write back to you by the email address or phone number you gave.
• To improve the site using aggregate counts (for example how many people opened a shared rashifal link). These counts do not identify you.

We do not sell personal information. When you create an account with your email, the daily rashifal is on unless you untick the box at signup, and you can unsubscribe with one click in any of those emails. Booking Sarathi's updates come now and then to everyone with an account; each one carries a link that stops them, and the same switch is on your account page or dashboard. Every other email we send is about your account or a booking.

3. Who sees it

• The provider you book sees the booking details you entered, the estimate you were shown and your messages on the site, and your phone number once they confirm the booking; when you chat with them, they see the number you chat from. Until then, phone numbers, email addresses and messaging handles inside site messages are hidden from both sides. From the moment you send a request, your booking page offers a chat with the provider on the number they gave.
• Customers see a provider's public page and photographs, and a chat button there if the provider chose to show one. They never see a provider's prices, only Booking Sarathi's estimate for their own request.
• A provider's two prices for each service, and the amount agreed on each confirmed booking, are kept privately for that provider and Booking Sarathi. The people who run Booking Sarathi can see bookings, including the customer's phone number, to help either side.
• A request for a chino, where the site offers it, is seen by the provider who prepares the chino and by the people who run Booking Sarathi; both are told of it by email.
• In the Bazaar, a seller's items, photographs and public page are seen by everyone. The seller of an item sees your order and your name, and the number you chat from when you write to them; you are given the seller's number only inside the chat your own order opens. A seller's own price and commission, and how an order divides, are seen only by that seller and the people who run Booking Sarathi, who see every order and are told when a seller puts up, changes or removes an item. A seller's address is never shown: buyers see the seller's city, and the two agree where to meet in their chat.
• What you send through "Ask for this ceremony" is read only by the people who run Booking Sarathi, who are told of it by email. It is not shown on the site, and it is not given to a provider without asking you first.
• Service providers that process data for us: Cloudflare (hosting, database, file storage, the images the site renders and the bot check on forms), Resend (sending the emails described above), Zoho Mail (the mailboxes behind contact@ and support@bookingsarathi.com), Google (sign-in for customers who choose it, and Analytics as described above) and, when you turn notifications on, your browser's push service (Apple, Google or Mozilla), which carries only an encrypted message. A chat with a provider happens in the messaging app on your phone, under that app's own terms, not on the site, and we do not see or store it. Each receives only what its task needs.
• Authorities, where the law requires it, and professional advisers under confidentiality.

4. Cookies

We use a small number of first-party cookies: your session, your language choice, and, if you tick "trust this device" at the two-step verification step, a cookie that lets that device skip the code for 30 days. Cloudflare's bot check may set its own cookie on form pages, and Google Analytics sets cookies that tell repeat visits apart. There are no advertising cookies.

5. How long we keep it

• Booking records (including the estimate and, once confirmed, the amount agreed) and site messages are kept while your account exists.
• When an account is deleted, everything that identifies the person goes. What the records need (the amounts agreed, dates and services of past bookings) is kept with no name attached for at least 7 years.
• An account nobody has signed in to for 3 years, with nothing booked ahead, is emailed a warning and deleted 30 days later unless someone signs in. A provider whose listing is live is never deleted this way.
• Server logs are kept for a few days.
• When something goes wrong for you on the site, we keep a short record of it (the time, the page, your account if you are signed in, and what the request said about itself: the browser, the country and the network it came through, never your IP address) for 30 days, to fix it. We also keep a record of each email we send you (the address, the subject and whether it went) for 90 days, to answer you when you ask about one. When your account is deleted, the email record goes and the problem record no longer names you.
• When you unsubscribe from the rashifal (one click in any rashifal email), the emails stop at once; we keep the address marked unsubscribed so it is never written to again, and remove it when your account is deleted or you ask.
• When you stop Booking Sarathi's updates, that choice is kept with your account so that none is sent to you again; it goes when the account is deleted.
• Your photo is deleted when you remove it or when the account is deleted.
• A request for a chino is kept for 365 days and then deleted; one made while signed in is also deleted with the account.
• What you send through "Ask for this ceremony" is kept for 365 days and then deleted, whether or not it was answered; one sent while signed in, or from the email address of your account, is also deleted with the account.
• Bazaar orders are kept as the record of a sale, as bookings are; when an account is deleted its orders stay with no name attached. A seller's items and their photographs are removed when the item or the listing is deleted.
• Backups of the database are kept for up to a year and are only used to restore the service.

6. Security

Connections are encrypted in transit. Passwords are hashed. Two-step verification is mandatory for platform administrators and available to everyone. Access to the production database is limited to the people who run the service, and automated deployments carry no personal data.

7. Your choices and rights

• You can see and change your account details from your account page, and change or set your password there.
• You can download a copy of everything we hold about you from your account page ("Download my data"), and ask us to correct anything by writing to contact@bookingsarathi.com from the email on your account; we answer within 30 days.
• You can delete your account yourself from your account page. We email you a link to confirm; the account is then frozen at once and deleted for good 30 days later, and signing in before then keeps it. A confirmed booking that is still ahead must be cancelled first.
• You can unsubscribe from the rashifal and stop Booking Sarathi's updates at any time, from the link in any of those emails or from your account page or dashboard. Booking emails cannot be turned off while a booking is open, because the provider and you both need them.
• You can have what you sent through "Ask for this ceremony" deleted sooner: write to contact@bookingsarathi.com with your name and the email address or phone number you gave.
• You can keep Google Analytics from counting your visits with Google's opt-out add-on for your browser (tools.google.com/dlpage/gaoptout), or by blocking its cookies in your browser's settings.

8. Children

Accounts are for adults (18 and over). A parent or guardian books on behalf of children taking part in a ceremony, and only the names needed for the ritual are recorded.

9. Where the data lives and changes to this policy

The service is operated from the United States, and its data is stored there.

When this policy changes we will post the new version here with a new date and, for material changes, email account holders.

10. Contact

Privacy questions or requests: contact@bookingsarathi.com.