Terms of Service

1. Who we are and what we do

Booking Sarathi ("we", "us"), operating from Texas, United States, runs bookingsarathi.com, a marketplace where independent Pandit Jis and other event-service providers ("providers") list their services and families ("customers") book them.

We are not a party to the agreement between a customer and a provider. Providers are independent businesses, not our employees, agents or partners. We do not perform, supervise or guarantee any service booked through the site.

2. Providers provide the service; we do not

The provider alone is responsible for the service: its quality, timeliness, safety, legality, religious correctness and completeness, and for any goods (such as samagri) they supply. Any dispute about a service is between the customer and the provider. We may help pass messages along, but we do not adjudicate or compel either side.

Information on a listing, including what a service includes, availability, qualifications and languages, is provided by the provider. We review providers before their listings go live but do not verify every statement, and we make no promise that a listing is accurate or that a provider holds any particular licence, certification or insurance.

3. Requests and confirmation

• A request holds its date and time for 48 hours. The customer and the provider agree the details of the service directly, usually in a chat opened from the booking page, and the provider then confirms the booking on the site. If the provider does not confirm within 48 hours, or the date passes first, the request is released and both are told.
• Whatever the customer and the provider agree between themselves is between them. We are not a party to it.

4. Dates, muhurta and cancellations

• Dates shown are drawn from a pre-computed panchang and from the provider's stated availability. For rituals, Pandit Ji confirms the muhurta personally when he confirms the booking. The site never confirms a muhurta automatically, and we are not responsible for the choice of date or time.
• The customer or the provider may cancel a booking on the site until the ceremony starts.
• If a confirmed date must move, for example because the tithi changed, the provider moves the booking on the site to the new date and time agreed with the customer.

5. Accounts

• You must be at least 18 to create an account. Keep your password private and tell us at once if you believe your account has been used without permission. You are responsible for activity under your account.
• Messages in a booking's thread on the site pass through the site. Until the provider confirms a booking, phone numbers, email addresses and messaging handles in those messages are hidden from both sides. Each booking page also offers a chat between the customer and the provider in the messaging app on their phones; messages sent there pass through that app under its own terms, not through the site, and we do not see or keep them. A customer gives a phone number when sending a request; the provider sees it on the site once they confirm the booking, and sees the number the customer chats from when they chat.

6. Provider obligations

• Keep your listing accurate and your availability current, confirm on the site each booking you agree with a customer, with the date and time you agreed, and honour bookings you have confirmed.
• Hold any licence, permit or insurance the law requires for what you offer, and comply with all laws that apply to your services and to your handling of customers' personal information.
• You grant us a non-exclusive licence to display the text, photographs and other content you upload, on the site and in emails and shareable images the site produces, for as long as your listing is live and in records afterwards.
• A provider granted the Rashifal tool is the author of what they publish through it and is responsible for its content.
• We may decline, suspend or remove a provider at our discretion, including for inaccurate listings, misconduct or complaints. Suspension hides listings but preserves bookings and history.

7. The Bazaar: items sold by sellers

The Bazaar, where the site offers it, is the part of the site where independent sellers we have approved list items for sale, including food. A seller is a provider under these terms, and everything said of providers and their services applies to sellers and their items.

• Each item is offered and sold by its seller, not by Booking Sarathi. We do not make, own, store, inspect, pack, hand over or deliver any item, and we are not a party to a sale. An order request on the site tells the seller what a buyer would like; the buyer and the seller then agree everything about the sale directly, usually in a chat opened from the order's page.
• The seller alone is responsible for the item: its description and photographs, its quality, safety and legality, how it is made, labelled, kept, handed over or delivered, and any tax, licence or permit the law requires for selling it. Any dispute about an item or a sale is between the buyer and the seller.
• Food in the Bazaar is packaged food sold by the seller: sealed and labelled, never a cooked meal or food made to order. We do not make, pack, taste, test, inspect or certify any food. A seller of food is responsible for following the food laws that apply to it, including the rules for labels, allergens and dates. If you have an allergy or a dietary need, read the label and ask the seller before you order.
• Sellers may not list anything it is unlawful to sell, or anything on the list of things that may not be listed, which the site shows. A seller may not put a street address or contact details in a listing: the site shows a seller's city only, also for pickup, and where an item changes hands is agreed between the buyer and the seller. We may take any item off the site, and decline, suspend or remove any seller, at our discretion.
• A request for an item of which only so many exist sets those units aside for a few days. The seller marks the request as sold or not sold; a request nobody answers is closed and the units are offered again.

8. Content and reviews

Once reviews open, customers may leave a review after a completed booking. Reviews must be honest and about the service received. We may remove content that is unlawful, abusive, off-topic or misleading, and we may keep a record of removed content.

The rashifal published on the site is prepared from the Nepali panchang and published by Booking Sarathi; Pandit Ji may write any day himself and is then named on it. It is offered as tradition and guidance, not as a prediction or as professional advice of any kind.

9. Disclaimers

The site is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement, and any warranty about the providers, their services or the accuracy of listings, dates or panchang information.

10. Limitation of liability

To the fullest extent the law allows, Booking Sarathi and the people who run it are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of money, opportunity, data or goodwill, arising from the site, a provider's service, a booking or these terms, even if we were told such damage was possible.

Our total liability to you for anything arising from the site or these terms is limited to one hundred US dollars. Some jurisdictions do not allow certain limitations; in those places our liability is limited to the extent the law permits.

11. Indemnity

You agree to indemnify and hold harmless Booking Sarathi and the people who run it from claims, losses and reasonable legal costs arising from your use of the site, your breach of these terms, or, for providers, the services you provide and the content you publish.

12. Changes and ending your account

• We may change these terms. We will post the new version here with a new date, and for material changes we will email account holders. Using the site after the change means you accept it.
• You may delete your account at any time from your account page, or by writing to us. Bookings already confirmed remain binding between customer and provider.
• We may suspend or close accounts that breach these terms or that we reasonably believe put others at risk.

13. Governing law

These terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law rules. Any dispute that cannot be resolved by talking to us first is brought in the state or federal courts located in Texas, and you consent to their jurisdiction, except where the law of your place of residence gives you a right you cannot waive.

14. Contact

Questions about these terms: contact@bookingsarathi.com.